CUSTOMER SERVICE POLICY

This customer service policy applies equally to all global Casely customers, covering pre-order guidance, order processing, logistics tracking and full after-sales support.

Our team offers guidance including size matching, device compatibility, design selection and material tips to help you pick the ideal phone and laptop cases for your devices.

After payment confirmation, our team completes order verification, product inspection, secure packaging and shipment within 1 to 3 business days. All cases are packed carefully to avoid scratches during international transit.

The estimated delivery window for all cross-border parcels is 6 to 12 business days worldwide. Expedited shipping is unavailable to guarantee equal service for every customer.

Free worldwide shipping applies sitewide to all tech accessories. No checkout shipping fees, handling charges or regional extra costs will be added. All transactions are settled in US dollars.

Every order enjoys a 60-day return window starting from delivery date. Valid return requests for damaged goods, shipping defects or incorrect items must be submitted within this period.

After returned products arrive at our warehouse and pass inspection, all refund reviews and transfers will be finished within 5 to 10 business days and returned to your original payment account in USD.

We deliver consistent attentive service to every customer regardless of order amount, location or purchase frequency. All inquiries receive fair and timely handling.

We optimize workflows based on American consumer habits and global feedback, improving response speed and logistics transparency for smoother shopping.

We stand behind every case we sell. Our promise is simple: shop confidently and enjoy stylish device protection without worry.