REFUND POLICY

This refund policy sets unified return and refund standards for all Casely phone cases, laptop shells and tech accessories to protect the legitimate rights of global customers.

All global orders enjoy a 60-day return window calculated from package receipt date. All valid return applications must be submitted within this timeframe for official processing.

Returned items must remain unused, unmarked, scratch-free, with original packaging and labels intact. Products damaged by personal installation, long-term wear or improper use cannot be returned.

We support full refunds, partial refunds or free replacements for factory defects, transit damage, missing items and incorrectly shipped products.

If you apply for returns due to product defects, please provide clear photos or videos for verification. Our after-sales team will conduct objective assessment and offer targeted solutions.

Once returned goods arrive at our warehouse and pass inspection, all refund auditing and fund transfers will be completed within 5 to 10 business days.

Refund amounts are calculated in US dollars based on your original payment total and returned to your initial payment channel. Exact arrival time depends on bank and payment processor rules.

Summer discounted accessories receive identical 60-day return protection as regular-priced goods. Discounted orders with verified quality issues are fully covered.

Returns submitted purely due to personal subjective dissatisfaction with color, pattern or fit without objective quality defects are not accepted, following international tech accessory retail norms.

We may adjust policy clauses in accordance with US consumer protection laws and international e-commerce standards. All after-sales disputes shall be resolved referencing the latest official policy version.